Refund policy
Right of withdrawal (EU/EEA consumers)
If you are a consumer in the EU/EEA, you have the following statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Vensar AB (Myrqvist), Jakobsbergsgatan 17, 111 44 Stockholm, Sweden, telephone +46 10 122 17 10, email info@myrqvist.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at myrqvist.com/return. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to Letsdeliverit, Grafikgatan 8, 754 50 Uppsala, Sweden, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Vensar AB (Myrqvist), Jakobsbergsgatan 17, 111 44 Stockholm, Sweden, info@myrqvist.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Return shipping fees
If you return the goods with our prepaid return label, the return cost we deduct from your refund is the flat fee for your country in the table below.
| Sweden | Free. 99 SEK for sale items. |
| Norway | 99 NOK |
| Denmark | 29 DKK. 99 DKK for sale items. |
| Germany | 10 EUR |
| Rest of EU | 10 EUR |
| Switzerland | 10 EUR |
| United Kingdom | 9 GBP |
| United States | 15 USD |
| Canada | 15 USD |
| Rest of World | 39 USD |
Returns and exchanges
You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.
To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.
These conditions apply to returns and exchanges under this policy. They don't limit your statutory right of withdrawal described above.
Some items cannot be exchanged or returned, including but not limited to:
- Engraved Products
- Made-To-Order (UK 5, 5.5, 12.5, 13 on regular styles are excluded)
- Shoes with signs of wear
- Items with removed tags
Please Note
Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.
Responsibility
Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.