Refund policy

Right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU/EEA, you have the right to withdraw from your contract within 14 days of receiving your order, without giving any reason. You can exercise this right at any time during the withdrawal period using the "Withdraw from contract here" function, which is available in the footer of every page of this website and in our FAQ under "Returns and Exchanges".

To meet the withdrawal deadline, it is enough that you send your withdrawal before the 14-day period expires. Submit it through our return portal and you will receive a confirmation.

If you withdraw, we refund the full price of the returned items plus the original standard outbound delivery cost (up to the cost of the cheapest standard delivery option we offer). Where a return shipping fee applies to your country — as set out in the table below — that fee is deducted from your refund to cover the cost of the return shipment.

We issue your refund within 14 days of your withdrawal request, using the same payment method you used for the original purchase. We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them back, whichever is earliest.

Return shipping fees

Sweden Free. 99 SEK for sale items.
Norway 99 NOK
Denmark 29 DKK. 99 DKK for sale items.
Germany 10 EUR
Rest of EU 10 EUR
Switzerland 10 EUR
United Kingdom 9 GBP
United States 15 USD
Canada 15 USD
Rest of World 39 USD

You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

Some items cannot be exchanged or returned, including but not limited to:

  • Engraved Products
  • Made-To-Order (UK 5, 5.5, 12.5, 13 on regular styles are excluded)
  • Shoes with signs of wear
  • Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.