Frequently Asked Questions
What does shipping cost?
How long will it take for my order to arrive?
Are Returns and Exchanges free?
Items can be exchanged for free within 30 days of delivery, and returned for free within 14 days of delivery. Myrqvist does not cover any return or exchange costs for customers in Zimbabwe.
Some items cannot be exchanged or returned, including but not limited to:
- Engraved Products
- Made-To-Order Products
- Shoes with signs of wear
- Items with removed tags
* Please note that the free return policy does not apply for discounted items. For items on sale, a shipping fee of 199 SEK will be deducted from your refunded total to cover the cost of the return shipment.
For more information, please refer to our Return & Exchange section.
How do I know if my shoes fit properly?
The fit that someone prefers is very subjective, but a rather snug fit from the start is generally ideal. The leather will stretch, and adapt to the shape of your feet. Make sure that you fill out your shoes completely at the widest part of your shoe, since you will get a lot of excess creasing if this area is too spacious.
You want to have a bit of excess space inside the toe box since that area won’t adapt to your feet due to the hard counters in the toe cap.
Lace the shoes properly when trying your shoes. This will prevent your heels from sliding up and down. The lacing of the shoe should preferably not be fully closed, as this won’t allow you to tighten the laces. The size of the opening varies from person to person, but it should be between 0.5-1.5 centimeters open.
How do I choose the right size?
If you already have a pair of well fitting Myrqvist shoes, we recommend you to choose the same size on all our models, except for our jumper boots (Abisko, Tjärnö and Gothem). These models are larger in fit, and we therefore advise you do size down half a size.
If you are planning to buy your first pair of Myrqvist shoes, we recommend you to first check out our last guide, and also our size guide. You can also e-mail us at firstname.lastname@example.org, and let us know what shoe brands, lasts and sizes you currently wear. We will then recommend you a size accordingly.
Where do you produce your shoes?
All of our shoes are produced in northern Portugal. We mainly use one factory for our dress shoes and another for our casuals, with a few exceptions.
We have chosen our factories carefully to ensure they produce all shoes with a high attention to detail.