Shipping and Delivery
Where do you ship from?
We ship from Sweden.
Can I cancel or change my order?
Since we handle our orders quickly, chances are that your order is already being packaged by our warehouse and being prepared for shipping.
If you need to cancel your order, please get in touch with us, and we will try our best to handle your request.
What does shipping cost?
Please refer to our Shipping and Delivery page.
How long does it take for my order to arrive?
Please refer to our Shipping and Delivery page.
Are there any additional fees for my shipment?
Myrqvist does not charge any additional fees, but we don't cover import/custom fees. Check with your local customs office for more information.
Are there any fees if I do not collect my package?
If you fail to collect your parcel and the parcel therefore is sent back to Myrqvist, we will deduct an amount of/or equal to 200 SEK of your total refund. The deduction represent the added cost of shipping incurred upon the company due to the return.
Returns and Exchanges
How do I exchange a product?
For customers in the EU, EEA, UK, US and CA:
If you would like to exchange an item, you can follow the instructions on our return and exchange page, from there you’ll receive a return label to ship back your original order.
For customers outside the EU, EEA, UK, US and CA:
If you wish to exchange or return your order, please visit our return and exchange page, from there you can submit your request. You must cover the return and/or exchange shipping yourself, or contact our support to arrange for a shipping label for $30.
How do I return a product?
If you wish to return your order within 14 days of receiving it, please visit our return and exchange page, from there you can submit your request and receive a shipping label for you to send back your order.
In the case of your return request being from a country with a fee, the amount will be deducted from your refunded total to cover the cost of your return shipping.
| Country / Region | Return Cost |
| Sweden | Free. 49 SEK for sale items. |
| Norway | Free. 59 NOK for sale items. |
| Denmark | 39 DKK |
| Germany | 10 EUR |
| Rest of EU | 10 EUR |
| Switzerland | 10 EUR |
| United Kingdom | 9 GBP |
| United States | 15 USD |
| Canada | 15 USD |
| Rest of World | 39 USD |
How do I file a claim?
If you wish to file a claim, please visit our return and exchange page, from there you can submit your request and receive a shipping label for you to send back your order free of charge.
When do I receive my refund?
Your refund is processed aproximately 7 business days after we have received your return shipment.
Return shipping normally takes between 3-5 business days, making the total wait time up to 12 business days.
Can I return my online order in your physical store?
We currently only accept returns on online orders through our online return portal.
What is your Return and Exchange Policy?
You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.
To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.
Some items cannot be exchanged or returned, including but not limited to:
- Engraved Products
- Made-To-Order (UK 5, 5.5, 12.5, 13 on regular styles are excluded)
- Shoes with signs of wear
- Items with removed tags
Please Note
Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.
Responsibility
Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.
| Country / Region | Return Cost |
| Sweden | Free. 49 SEK for sale items. |
| Norway | Free. 59 NOK for sale items. |
| Denmark | 39 DKK |
| Germany | 10 EUR |
| Rest of EU | 10 EUR |
| Switzerland | 10 EUR |
| United Kingdom | 9 GBP |
| United States | 15 USD |
| Canada | 15 USD |
| Rest of World | 39 USD |
Sizing and Fit
How do I know if the shoes fit properly?
The fit that someone prefers is very subjective, but a rather snug fit from the start is generally ideal. The leather will stretch, and adapt to the shape of your feet. Make sure that you fill out your shoes completely at the widest part of your shoe, since you will get a lot of excess creasing if this area is too spacious.
You want to have a bit of excess space inside the toe box since that area won’t adapt to your feet due to the hard counters in the toe cap.
Lace the shoes properly when trying your shoes. This will prevent your heels from sliding up and down. The lacing of the shoe should preferably not be fully closed, as this won’t allow you to tighten the laces. The size of the opening varies from person to person, but it should be between 0.5-1.5 centimeters open.
How do I choose the right size?
USE OUR SIZING TOOL
If you have access to a smartphone and a white piece of paper, you can use our digital size recommendation tool Volumental. Simply click the "Find my size" button on our product page, and we will guide you through the process.
ALREADY HAVE A PAIR OF MYRQVIST?
If you already have a pair of well fitting Myrqvist shoes, we recommend you to choose the same size on all our models, except for our jumper boots (Abisko, Tjärnö and Gothem). These models are larger in fit, and we therefore advise you do size down half a size.
BUYING YOUR FIRST PAIR OF MYRQVIST?
If you are planning to buy your first pair of Myrqvist shoes, we recommend you to first check out our last guide, and also our size guide. You can also e-mail us at info@myrqvist.se, and let us know what shoe brands, lasts and sizes you currently wear. We will then recommend you a size accordingly.
What is a last?
A last is a plastic or wooden mold that will give the shoe its shape. The piece of leather is pulled over the last, and is then left to form after it. A wider last equals a wider shoe, and vice versa.
Want to read more about our lasts? Visit our last guide!
How many different lasts do you offer?
We currently have six different lasts. Read more about them here
OFF & MTO
Order From Factory and Made-To-Order
What does Order From Factory mean?
In cases where a certain style has run out in a size, we offer the ability to have a pair crafted on demand. This means that we will produce the shoes and send them to you.
What does Made-To-Order mean?
Made-To-Order is our concept where you can be a part of the design process. Choose a shoe from our existing line and show us your take on it.
Book a physical appointment by calling our Stockholm Store at +4610-122 17 10.
Can I cancel or change an OFF/MTO order?
Order From Factory
OFF orders can be cancelled, as they are part of our normal SKU offering. Please email us at info@myrqvist.com and request a cancellation.
Made-To-Order
Since your order is custom made according to your specifications, we are unable to offer order cancellations.
How long does it take for my order to arrive?
Depending on our current delivery estimates, your shoes will take between 7 and 8 weeks to produce and delivered to you.
How do I book a Made-To-Order appointment?
Call our store on +4610-122 17 10 and our experts will help you find a time.
Shoe Care
How do I take care of my Calf Leather shoes?
- Use shoe trees to ensure that your shoes maintain their shape.
- Brush off superficial dust and dirt after each wear, and rotate your shoes to prevent wearing the same pair two days in a row.
- Polish your shoes regularly to keep the leather soft and subtle. We recommend using Saphir Crème Pommadier. You can either apply it with an application brush, or a polishing cloth. Buff off excess shoe cream using a horsehair brush.
- Apply a thin layer of wax over the shoe for extra protection and shine. We recommend using Saphir Pâte de Luxe. Buff to a shine using a horsehair brush.
- Looking for a video explaining how to take care of your shoes? Check out our calf leather shoe care guide video.
How do I take care of my Country Calf shoes?
- Use shoe trees to ensure that your shoes maintain their shape.
- Brush off superficial dust and dirt after each wear, and rotate your shoes to prevent wearing the same pair two days in a row.
- Polish your shoes regularly to keep the leather soft and subtle. We recommend using Saphir Crème Pommadier. You can either apply it with an application brush, or a polishing cloth. Buff off excess shoe cream using a horsehair brush.
How do I take care of my Suede shoes?
- Waterproof your new shoes by using Saphir Super Invulner.
- Use shoe trees to ensure that your shoes maintain their shape.
- Regularly use a suede brush to lift up the hairs, and remove surface dust and dirt.
- To completely renovate your suede shoes, we recommend using a suede shampoo to thoroughly clean them. Mix 1 part Saphir Omninettoyant Cleaner with two parts water, and work the mixture into the suede using a dauber brush. Rinse off excess shampoo, and let dry for 24 hours.
- When dry, lift up the hairs using a suede brush, and then use a pigmented spray to enrich the color and restore the luster. We recommend using the Saphir Renovateur Spray. Finally, waterproof by using Saphir Super Invulner.
- Looking for a video explaining how to take care of your shoes? Check out our suede shoe care guide video
How do I take care of my Patent Leather shoes?
- Wipe off your shoes with a damp cloth to remove dirt.
- Use shoe trees to ensure that your shoes maintain their shape.
How do I take care of my Waxed Suede shoes?
- Use shoe trees to ensure that your shoes maintain their shape.
Production and Materials
Where do you produce your shoes?
All of our shoes are produced in northern Portugal. We mainly use one factory for our dress shoes and another for our casuals, with a few exceptions.
We have chosen our factories carefully to ensure they produce all shoes with a high attention to detail.
What kind of leather do you use?
The majority of our smooth calf leather is from France - Tanneries Du Puy.
Our shoes in the very appreciated and popular country calf is sourced from Marsipel located in Portugal.
What kind of suede do you use?
We mainly source our suede from the tannery Charles F. Stead located in England.
For some of our more casuals shoes, for example Solvik and Stensund, we source suedes from two tanneries in Italy - Mastrotto and Zabri.
Should I choose a leather or a rubber sole?
That depends on how you are planning on wearing your shoes.
The leather sole gives a classic, slightly thinner and more elegant look but will wear out a bit faster. Especially when subjected to a wetter climate.
The half rubber sole will last a bit longer and will also protect you better worn in wet conditions. It still gives an elegant look, while being a bit more robust.
Taxes and Duties
Sweden
All taxes and duties are included in the total price shown at checkout.
Within the EU
All taxes and duties are included in the total price shown at checkout.
United Kingdom
All taxes and duties are included in the total price shown at checkout.
Switzerland
Myrqvist does not cover VAT and additional fees.
Norway
All taxes and duties are included in the total price shown at checkout.
USA
Orders worth below $800 fall under the Free Trade Agreement between the EU and the US, and do not receive any additional fees.
For orders over $800, Myrqvist does not cover VAT and additional fees.
Rest of the World
Myrqvist does not cover VAT and additional fees.