For customers in the EU, EEA, UK, US and CA:

If you would like to exchange an item, you can follow the instructions on our return and exchange page, from there you’ll receive a return label to ship back your original order.

For customers outside the EU, EEA, UK, US and CA:

If you wish to exchange or return your order, please visit our return and exchange page, from there you can submit your request. You must cover the return and/or exchange shipping yourself, or contact our support to arrange for a shipping label for $30.

If you wish to return your order within 14 days of receiving it, please visit our return and exchange page, from there you can submit your request and receive a shipping label for you to send back your order.

In the case of your return request being from a country with a fee, the amount will be deducted from your refunded total to cover the cost of your return shipping.

If you wish to file a claim, please visit our return and exchange page, from there you can submit your request and receive a shipping label for you to send back your order free of charge.

Your refund is processed aproximately 7 business days after we have received your return shipment.

Return shipping normally takes between 3-5 business days, making the total wait time up to 12 business days.

We currently only accept returns on online orders through our online return portal.

You can exchange items up to 30 days after receiving your order. You can return items for a refund within 14 days of receiving your original order.

To be eligible for a return, your item must be unused and in the same condition as when you received it and in the original packaging without damage. We reserve the right to refuse a return.

Some items cannot be exchanged or returned, including but not limited to:

• Engraved Products
• Made-To-Order (UK 5, 5.5, 12.5, 13 on regular styles are excluded)
• Shoes with signs of wear
• Items with removed tags

Please Note

Please be observant when trying on bought shoes and make sure you try them on a soft and smooth surface, preferably a soft carpet. If the shoes have marks and scratches on the sole or too visible creases on the upper part they will not be eligible for a return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged or returned.

Responsibility

Returned items are your responsibility until they reach us. Please make sure they are packed up properly and can't get damaged during transport. If the shoe box is damaged we reserve the right to charge a repackaging fee.