The black boots are beautiful and I really like the last. The size is standard for the width and length, but I find the room above the feet to be quite small. Also, the quarter area is limited as when the boots are fully laced, too much of the tongue can be seen. The boots take some wearing to break in. There are some glue marks left on the boots. Price wise, I think the boots are a little bit on the expensive side, but I like them.
Email communication with staff was sufficiently effective when there was hiccup in delivery, with a turn around time of 1-2 days excluding the weekends.