All Products

F.A.Q.

Frequently Asked Questions

What does shipping cost?

Shipping to Norway usually takes between 2 and 5 days.

All of our shipments are imported by our Norwegian subsidiary company, Myrqvist AS, meaning that Norwegian customers are not required to pay any VAT or additional fees.

If a carrier nonetheless asks you to pay anything, contact our support before paying and we will resolve it directly with the carrier.

Orders weighing more than 4.5 kg (about three or more pairs of shoes) ship at a flat 360 NOK, regardless of order value.

Are you not shipping to Norway? Check our Shipping page to find the correct information for your country, or change country using the menu in our footer.

Above 2 000 NOK

  • UPS Standard – Free
  • FedEx International Economy – 19 NOK
  • FedEx International Priority – 79 NOK
  • UPS Express – 119 NOK

Below 2 000 NOK

  • UPS Standard – 149 NOK
  • FedEx International Economy – 169 NOK
  • FedEx International Priority – 229 NOK
  • UPS Express – 269 NOK

How long will it take for my order to arrive?

Shipping to Norway usually takes between 2 and 5 days.

All of our shipments are imported by our Norwegian subsidiary company, Myrqvist AS, meaning that Norwegian customers are not required to pay any VAT or additional fees.

If a carrier nonetheless asks you to pay anything, contact our support before paying and we will resolve it directly with the carrier.

Orders weighing more than 4.5 kg (about three or more pairs of shoes) ship at a flat 360 NOK, regardless of order value.

Are you not shipping to Norway? Check our Shipping page to find the correct information for your country, or change country using the menu in our footer.

Above 2 000 NOK

  • UPS Standard – Free
  • FedEx International Economy – 19 NOK
  • FedEx International Priority – 79 NOK
  • UPS Express – 119 NOK

Below 2 000 NOK

  • UPS Standard – 149 NOK
  • FedEx International Economy – 169 NOK
  • FedEx International Priority – 229 NOK
  • UPS Express – 269 NOK

Are Returns and Exchanges free?

Items can be exchanged for free within 30 days of delivery, and returned within 14 days of delivery. The return shipping fee for your country is deducted from your refund.

Country / Region Return Cost
Sweden Free. 99 SEK for sale items.
Norway 99 NOK
Denmark 29 DKK. 99 DKK for sale items.
Germany 10 EUR
Rest of EU 10 EUR
Switzerland 10 EUR
United Kingdom 9 GBP
United States 15 USD
Canada 15 USD
Rest of World 39 USD

Some items cannot be exchanged or returned, including but not limited to:

  • Engraved Products
  • Made-To-Order Products
  • Shoes with signs of wear
  • Items with removed tags

For more information, please refer to our Return & Exchange section.

How do I know if my shoes fit properly?

The fit that someone prefers is very subjective, but a rather snug fit from the start is generally ideal. The leather will stretch, and adapt to the shape of your feet. Make sure that you fill out your shoes completely at the widest part of your shoe, since you will get a lot of excess creasing if this area is too spacious.

You want to have a bit of excess space inside the toe box since that area won’t adapt to your feet due to the hard counters in the toe cap.

Lace the shoes properly when trying your shoes. This will prevent your heels from sliding up and down. The lacing of the shoe should preferably not be fully closed, as this won’t allow you to tighten the laces. The size of the opening varies from person to person, but it should be between 0.5-1.5 centimeters open.

How do I choose the right size?

USE OUR SIZING TOOL

If you have access to a smartphone and a white piece of paper, you can use our digital size recommendation tool. Simply click the "Find my size" button on our product page, and we will guide you through the process.

ALREADY HAVE A PAIR OF MYRQVIST?

If you already have a pair of well fitting Myrqvist shoes, we recommend you to choose the same size on all our models, except for our jumper boots (Abisko, Tjärnö and Gothem). These models are larger in fit, and we therefore advise you do size down half a size.

BUYING YOUR FIRST PAIR OF MYRQVIST?

If you are planning to buy your first pair of Myrqvist shoes, we recommend you to first check out our last guide, and also our size guide. You can also e-mail us at info@myrqvist.se, and let us know what shoe brands, lasts and sizes you currently wear. We will then recommend you a size accordingly.

Where do you produce your shoes?

All of our shoes are produced in northern Portugal. We mainly use one factory for our dress shoes and another for our casuals, with a few exceptions.

We have chosen our factories carefully to ensure they produce all shoes with a high attention to detail.